Your Return Documents
If you would like to return one or more items from an order, you can retrieve the necessary documents - your returns form and your return shipping label - using the below form.
Please enter your invoice number and the e-mail address used for your order in the appropriate fields and click on send.
You will then receive the documents to be printed by e-mail.
Fill out the returns form, place it inside of your return package and stick the return shipping label on the outside of the box.
Please note that the shipping label can not be used for bulky items shipped via freight forwarding. Items that were delivered via freight forwarding should be returned by the same means. The forwarding company will contact you beforehand by telephone to schedule a specific pick-up date. For this case, please also contact the customer service by phone or e-mail.
You can find more information under the "Returns and Refund" heading.