Safety and Privacy

The internet and privacy can't work together? We say they can! Read more about the data protection rules and safety basics at Connox.

Data Protection

Connox GmbH
Aegidientorplatz 2a
30159 Hanover


Tel. +44 (1603) 733366
Available Mon – Fri, 7am – 5pm

Data Protection Officer: Christoph Kuhn

Privacy and security are especially important to Connox. With our constant optimisation of all technical security principles, Connox is continuously improving the protection of your data.

Your data is in good hands, we promise that:

We will not sell your personal data to third parties, nor lease it to other companies for advertising purposes. Data will not be transferred to third persons, except for the purpose of completing your transaction (eg. your address will be shared with the delivery company for the purpose of delivering your purchase).

In the following, you will find information regarding the storage of your data. Our data protection practices are in accordance with the German Federal Data Protection Act (in short: BDSG) as well as the German Telemedia Act (in short: TMG).

Personal data

Connox treats the customers data as confidential and exclusively for processing the order, except if the customer wishes to enjoy additional services. To process the customer’s order and to deliver, Connox only forwards the customer’s data to the supplier and, if need be, for a checking of the creditworthiness to Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss. The transmitted data may be used by the recipient only in accordance to the task to be performed. Another use of this information is prohibited. For the registration as a regular customer or the use of the newsletter service, Connox, due to the aforementioned laws, needs the customer’s approval, which is being asked for at the appropriate time and place. Should the customer later decide to not enjoy these services anymore, he or she may revoke their approval at any time via message to Connox (email, fax, postal message, phone).

To better handle your enquiries, orders etc., Connox collects the following personal data:

Customer registration: Here, Connox processes and uses the data that has been voluntarily submitted into the forms and that has been transmitted to Connox, for example name, address or other contact data such as phone number and email address, a user name and a password.

Newsletter registration: Here, Connox uses the email address that has been voluntarily submitted and transmitted by the customer to Connox. The customer is able to unsubscribe from the newsletter at any time.

Order: Aside of the customer registration data, Connox furthermore needs all the data that are necessary for executing the order, such as, for example, the delivery address and payment information (f.e. credit card or debit information). In addition, Connox collects the IP-address, which Connox uses to protect the customer and to prevent or to detect misuse of the website. It is to be pointed out that the IP-address will only be used and handled in a shortened form to exclude the possibility of a direct connection to a person.

Transaction in the Online-Shop: In order to be able to use the shopping cart and to enable customer recognition in case of repeated visits on our website, Connox saves so-called „cookies“ on the visitor’s computer. You can find further information in regards to cookies in the section "cookies".

Checking of creditworthiness and credit scoring: Should we deliver in advance, we reserve the right to perform a checking of the creditworthiness on the principles of mathematical-statistical procedures to preserve our legitimate interests. The personal data that are necessary for such an examination will be transmitted to the following service provider:

Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss

The credit information may contain probability values (so-called score values). As far as score-values are included in the result of the creditworthiness examination, these are based upon a scientifically recognized mathematical-statistical procedure. In the calculation of these score-values, inter alia, address data may have some influence. The result of this checking in regards to the statistical non-payment probability will be used for the purpose of the conclusion, execution or cancellation of a contractual relation.

Connox guarantees that your data, including your email address, will principally not be passed on to a third party. The data information will not be sold.


On request, Connox will give the customer information about the stored data at no charge. If that is what the customer desires, he or she shall contact Connox with the email address Connox is also obligated by request to correct, bar or delete the customer’s data.


Personal data on this website will only be transmitted in an encrypted form, using the TLS-encryption-method (Transport Layer Security, also known as SSL, Secure Sockets Layer). The used method TLS v1.0 is at this time one of the safest ways to encrypt data. uses a 256-Bit-encryption pursuant to AES (Advanced Encryption Standard) and thereby meets highest security standards. The issuer of this SSL-certificate is Thawte Inc., and the method for the key exchange is DHE_RSA (2048 Bit).

Through the application of the SSL-encryption, your data will be changed to a degree that a third party could not reconstruct it, before it is transmitted to the Connox-server. Along the lines of this encryption procedure, it is further assured that your data will be sent exclusively to the server that has been requesting them. In the moment of your data’s reception on the Connox-server, it will be examined in regards to completeness and potential changes.

If you use the Internet Explorer as your browser, you can identify a secure transmission of personal information with the yellow lock-symbol in the address line of your browser.

Non-personal data

With every visit of the website, access data of this visit will be stored in a log-file. This file is non-personal, which is why Connox cannot conclude which user has transmitted which data. With the access on the website, Connox receives data that will be stored for statistical purposes only.

In particular, every access results in the storage of the following data set: Name of the accessed file; date and time of access; transmitted data volume; notification if the transfer has been successful; notification why an access has failed; if applicable, operating and browser software of the user as well as the website, from which our website has been visited.


The donation plug-in, which has been developed by the elefunds GmbH, is part of the payment process for the customer to add donations to the amount to be paid, by means of up-rounding the amount, if he likes. The chosen amount can be donated to one organization, chosen by the customer from a list given by elefunds.

The plug-in of the elefunds GmbH won't save any personal data like E-Mail addresses, names or purchasing information. The software will only save the time and the date of the donation as well as the amount and the organisation(-s) which will receive the donation.


Connox partially uses so-called cookies on internet sites, in order to enable web-based applications to administer the status of an online-visit and to provide a smooth navigation between the separate services and contents on the website as well as provide the internet-user with repeating settings on the Connox website.

A cookie is a small file that is being transferred by Connox onto the user’s computer if he or she visits Connox’ website. A cookie only contains information that Connox itself transmits to the user’s computer – private files cannot be read by a cookie.

When cookies are accepted by the user, Connox does not have access to his or her personal information. Connox may however identify the user’s computer through the use of the cookies. Connox uses cookies so that the user can fill up the shopping cart with orders and administer those while in session, so that Connox’ website can be tailored even more towards the desires of the customer.

Connox applies „session-related“ cookies that are not stored permanently on the website’s visitor’s computer. These temporary cookies will be deleted after leaving the website. By ascertaining the gathered information, Connox is able to analyse usage patterns and structures of the website, thus continuously optimizing the website through improving the content and simplifying its use.

Connox also uses „permanent“ cookies. These cookies remain on the customer’s computer to simplify shopping and registration services. For example, the cookies are able to remember which articles the customer has chosen for purchase while he or she continues to shop. Furthermore, the customer only has to enter passwords on sites that require a registration once.

Permanent cookies can be removed by the user manually. The permanent cookies used by Connox will be stored for up to 1000 days on your hard disk. Afterwards, they are automatically deleted. Most of the standard browsers accept cookies by default. Temporary or stored cookies can be admitted or barred separately and independently by setting the security settings. If cookies are barred, certain features on the Connox-websites might not be available and some websites might potentially not be displayed correctly.

In order to use the Connox shopping cart as well as the check-out, session-related cookies have to be allowed! If the customer does not allow cookies in general, he or she also has the option to order at Connox by email, phone or fax.

Connox works with some partner companies in order to increase the value of the internet assortment and of the websites for the user. This is the reason why some cookies of partner companies are saved on your hard disk. The cookies used by Connox are “permanent” ones. These cookies remain on the computer of the user and they will be deleted after their programmed duration automatically. The duration of them lasts up to 22 years in some cases. Our partner companies won’t have any access to your personal information. The pseudonym data won’t come together with your personal data. The pseudonyms are e.g. data about the products you searched or which ones the user bought. That information is only used by our partner companies for publicity purposes, so that the user will only see publicity of things that are really interesting for him – or also to avoid the repetition of the same publicity again and again.

Kupona Re-Targeting

On our websites, technologies by Kupona GmbH are utilized. Kupona uses cookies to control the displaying and delivery of advertising. For this purpose, anonymized information will temporarily be stored on the user’s computer, which then will be evaluated by the user’s browser. This way, Kupona is able to, inter alia, control the frequency of ad material, the so-called Frequency Capping, which prevents that a user continually sees the same ads, or the CPC-user-ban which averts the customer seeing a banner twice on which he or she has already clicked. In some cases, Kupona uses a different model of Re-Targeting. In these aforementioned cases, a cookie is being used to gather anonymized movement patterns to customize the ads in regards to the user’s interests. Users then are shown ads that are probably interesting to them. Involved are only numeric IDs and/ or so-called timestamps that do not enable personal references. Besides, every information has an expiry date, most of them just mere minutes, hours or days, after which the browser deletes it automatically. In case you do not want to give your consent anymore in regards to a data collection by Kupona, you can object and deacticate the data collection by clicking on the following link:

Google Remarketing-Tag

On our websites, technologies by Google (Google Remarketing-Tag) are used to collect and store data for marketing purposes. With these data, anonymized user profiles can be created and stored in cookies. This website is advertising via third-party vendors, including Google, who use cookies to serve ads based on a user's prior visits to our website. The collected data, gathered by the Remarketing-Tag function, will – without your consent – not be used to personally identify you as a visitor of this website. Also, personal data will not be combined with the anonymized user profile. You can deactivate the utilization of cookies by selecting the site and by clicking on the "opt out"-button. Alternatively, you may find the deactivation site of the Network Advertising Initiative here: Further remarks in regards to Google regulations can be found here:

Google Conversion Tracking

We use the Google Conversion Tracking on our website. It is an analysis service of the Google Inc. (“Google”). Google Adwords therewith places a Cookie on your computer (“Conversion Cookie”), as long as you came to our website via a Google advertisement. These cookies stop being valid after 30 days and they don’t serve for personal identification. If you visit determinate pages of us and the Cookie is still valid, Google and we are able to see that someone clicked on the advertisement and was directed to our webpage. Every AdWords customer will get a different Cookie. Cookies cannot be found by AdWords customers. The information received via the Conversion-Cookie serves for statistical purposes for AdWords customers that chose the Conversion-tracking. The AdWords customers will get to know the whole amount of users that clicked on their advertisement and that were directed to a webpage with a Conversion-tracking-tag. They won’t get any information that would allow them to identify the user personally. If you don’t want to be part of the tracking procedure, you will be able to reject the necessary Cookies – in the browser adjustments for example, deactivating the automatic general installation of Cookies. You can also deactivate Cookies for Conversion-tracking by means of adjusting your browser in order to only block Cookies from the domain “”. Find the privacy notice of the Conversion-tracking f Google in here

Google Double-Click
We use DoubleClick by Google on our website, which is a service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). DoubleClick uses Cookies in order to present relevant publicity to you. Thereby the ads shown in your browser and the ads you opened are analyzed. The Cookies don't contain any personal information. The usage of the DoubleClick-Cookies allow Google and the partner pages to start new advertisements on our or other websites based on which websites you visited before. You can avoid the saving of cookies by means of changing the adjustments of your broowser software. You will moreover be able to avoid the collection of data from the Cookie and from your usage of websites as well as the processing of these data by Google, by means of downloading and installing the browser plug-in available in here: You can also deactivate the usage of Cookies by Google by means of opening the page and clicking on "opt out". Furthermore you can open the deactivation page of the network piublicity initiative: Find more information about the terms of Google in here:

Google Analytics

This website uses Google Analytics, including the function Universal Analytics, a web analysis service of the Google Inc. Google Analytics uses so-called Cookies, text files which are stored on your computer and which allow an analysis of the use of the website by you. Through Universal Analytics and the use of a pseudonym user ID, device-crossing activities (e.g. tablet, PC or laptop) on our website can be analysed. The information generated by the cookie concerning your use of this website (including your IP address) will be passed on to a Google server in the USA and saved there. In case of an activation of the IP-anonymization on this website, your IP-address will be shortened by Google within the member states of the European Union or in other contractual states of the Agreement on the European Economic Area. Only in exceptional cases will the complete IP-address be transmitted to a Google-server in the USA and shortened then and there. Google will use this information on behalf of this website’s provider for the purpose of evaluating your website to gather reports concerning the website’s activities and to furthermore provide services around this website. Google Analytics does not combine your transmitted IP-address data with other data collected by Google. You can prevent the storage of cookies by a specific setting in your browser-software; however please note that if you do this you may not be able to use the full functionality of this website. You can furthermore prevent the collection of your data (including your IP-address) by Google as well as the processing of that data by Google by downloading and installing the following browser-plugin:

Alternatively, you can prevent the processing of your data by Google by clicking on the following link: Click here, to be excluded from the Google Analytics measurement protocol.

We hereby point out that this website uses Google Analytics including Universal Analytics with the add-on „anonymizeIp()“, which is in accordance with privacy regularities. IP-addresses thereby are processed only in a shortened version to exclude any possibility of direct personal relation.

Bing Ads

We use the Conversion Tracking of Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Thereby Microsoft Bing Ads saves a so-called Cookie on your computer, as long as you entered our webpage via a Microsoft Bing advertisement. We and Microsoft can then see that someone clicked on our ad, which led him to our page and that he visited a determinate target-page before. We then only get to know the total number of users that clicked on a Bing ad and which were led to our page. No personal data of the identity of the user are given to us. If you don’t want to be part of the tracking procedure, you can also renounce the therefore necessary Cookie-installation – generally deactivating the automatic setting of Cookies in your browser adjustments, for example. Find further information about the privacy and the exact Cookies used by Microsoft Bing on the Microsoft website:

Facebook Pixel

We use the „Visitor promotion Pixel“ of the Facebook, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for the evaluation of online marketing measures. This one helps us tracking the movements of users after they see or click on Facebook ads. This is how we can collect the importance of Facebook ads for statistic and market evaluation purposes. The tracked data are anonymous for us and personal data of single users aren’t visible that way for us. However, the information is saved and processed by Facebook. Facebook can connect the information with you Facebook account and use them for own ad purposes according to the Facebook privacy terms: Cookies can be saved on your computer for this purpose. You can avoid the saving of Cookies by means of changing the adjustments of your browser software.


Plug-ins of the social network Facebook are also implemented in our website. Our website is configured to start the direct connection between your browser and the Facebook server in the moment you click on a Facebook plug-in. It will not automatically start as soon as you open our website. Information is only sent to Facebook in the moment you click on the plug-in, “activating” it consciously. If you click on the Facebook button while you’re logged in on your Facebook account, Facebook might associate the visit of our website to your account. As website owner, we herewith inform you that we are not informed about the content of the transmitted information as well as of their usage by Facebook. Further information about this can be found in the Facebook privacy terms: If you don’t want Facebook to associate the visiting of our website to your Facebook account, please click on the Facebook plug-in or sign out of your Facebook account.


There are plug-ins of the social network Twitter on our website (Twitter Inc., 1355 Market St., Suite 900, San Francisco, CA 94103, USA). Our website was configured to start a direct connection between your browser and the Twitter server in the moment you click on a Twitter plug-in. It will not automatically start as soon as you open our website. Data is only transmitted to Twitter when you click on a plug-in and “activate” it consciously. Clicking on the Twitter plug-in will cause the connection of your visited websites to your Twitter account and inform other users about your visited websites. Data will thereby also be transmitted to Twitter. We, as a website owner, inform you herewith that we won’t be informed about the transmitted content as well as of the usage by Twitter of it. Find further information about the privacy terms of Twitter in here: If you don’t want Twitter to associate your visiting of our website with your Twitter account, please don’t click on the Twitter plug-in.


There are plug-ins of the social network Google+ (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) on our website. Our website was configured to start a direct connection between your browser and the Google+ server in the moment you click on a Google+ plug-in. It will not automatically start as soon as you open our website. Data is only transmitted to Google when you click on a plug-in and “activate” it consciously. Clicking on the Google+ button while you’re logged in at your Google+ account, might cause the association of the visiting of our website with your account. We, as a website owner, inform you herewith that we won’t be informed about the transmitted content as well as of the usage by Google of it. Find further information about the privacy terms of Google+ in here: If you don’t want Google+ to associate your visiting of our website with your Google+ account, please don’t click on the Google+ plug-ins or sign out of your Google+ account.


We use the „Pin it“ button of the social media network Pinterest (Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA). Our website was configured to start a direct connection between your browser and the Pinterest server in the moment you click on a Pinterest plug-in. It will not automatically start as soon as you open our website. Data is only transmitted to Pinterest when you click on a plug-in and “activate” it consciously. Clicking on the Pinterest button while you’re logged in at your Pinterest account, might cause the association of the visiting of our website with your account. We, as a website owner, inform you herewith that we won’t be informed about the transmitted content as well as of the usage by Pinterest of it. Find further information about the adjustments of the plug-in in the privacy terms of Pinterest in here: If you don’t want Pinterest to associate your visiting of our website with your Pinterest account, please don’t click on the Pinterest plug-in or sign out of your Pinterest account.


The „XING Share Button“ of the social media network XING (XING AG, Gänsemarkt 43, 20354 Hamburg, Germany) is used on this webpage. Our website was configured to start a direct connection between your browser and the XING server in the moment you click on a XING plug-in. It will not automatically start as soon as you open our website. Data is only transmitted to XING when you click on a plug-in and “activate” it consciously. XING doesn’t save any personal data when you open it via this website. XING especially doesn’t save any IP-addresses. There won’t especially be any analysis of your user behaviour of the usage of Cookies related with the “XING Share Button”. Find the current privacy information of the “XING Share Button” and more on this webpage:

Target Performance

Cookies are used to enable the switching of Retargeting campaigns of the target performance Gmbh (Rosenheimerstr. 145 e-f, 81671 Munich, Germany) on our website. The saved data while using Cookies are only anonymized visitor’s data, which won’t allow personal associations. The target performance advertising technology used IP-addresses for the evaluation of the geographical region, the access velocity and of the internet provider. A saving of IP data is only used for an anonymized reception of visiting statistics and assignment of transactions. An association of the information to determinate people, the exact address, the geographical place or transmitted personal data is not possible at any time. IP data won’t be transmitted to third parties. All the information moreover has an expiration date of max. 90 days, which is then your browser will erase the saved information automatically. You are able to avoid the saving of Cookies by means of adjusting your browser software. Moreover, you will be able to avoid the collection of the data from Cookies referring your usage of the website by means of activating the opt-out function clicking on the following link: Find further information about the retargeting of the target performance GmbH in here:

Affilinet / Tracdelight

Our website uses services of the companies affilinet GmbH (Joseph-Wild-Str. 20, 81829 Munich, Germany) and tracdelight GmbH (Wilhelmstr. 4a, 70182 Stuttgart, Germany). Cookies are produced for the optimization of our advertisement measures. These Cookies are only used for a correct association of the success of an advertisement of the distribution partner and the according invoicing of the service partner. Personal data aren’t collected. The Cookie only contains the information of when a determinate advertisement has been clicked from an internet-capable device. If you don’t want such Cookies to be saved in your browser, you will be able to change it via your browser adjustments.


We use a chat program of the company Zopim Technologies Pte Ltd (8 Prince George's Park, Extension Block Singapore 118407) in order to improve and facilitate the communication with our customer service. If you have questions and problems concerning our products, the website or our company, you will be able to send us a message via Zopim. Thereby visitors of the visited page are recorded with their IP-address. The IP-address is thereby anonymized. Zopim also uses Cookies. The information caused by the Cookie about your usage of this website are transmitted to a server of Zopim in the USA and buffered there. The information is only visible for the moment of your stay on a determinate page and they’re not saved. Done chats are protocolled and saved. Please also note the privacy information of Zopim: .

Trust Pilot
We offer you the possibility to evaluate your shopping experience at Connox through a rating service operated by Trustpilot A/S, Pilistraede 58, 3rd floor, 1112 Copenhagen, Denmark ( The review is published on the TrustPilot website and can also be viewed on the Connox website. In order to rate us without prior registration with Trustpilot, we also offer an evaluation via the so-called "Unique Link". By clicking on this link, we send your name, e-mail address and order number as a unique reference to TrustPilot. This information is encrypted and will not be transmitted in plaintext and will not be transferred to third parties. More information about the "Unique Link" can be found here: .
Please also refer to TrustPilot's Privacy Policy at

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TÜV s@fer shopping


Why s@fer-shopping?

Shopping in the internet is fast, all around the clock and comfortable. But it is often insecure and annoying: Messages about wrong deliveries and data misuse won’t stop and awkward navigating often distresses the most experienced surfers. That’s the reason why it is also understandable that many consumers of online shops are skeptical.

The experts of TÜV SÜD Management Service GmbH developed a new, uniform testing concept in 2001 in order to stop that scepticism: s@fer-shopping.

This one especially emphasizes data and system safety, data protection and the processes of the shop.
The way of testing is as well professional: The TÜV SÜD isn’t based on an online check when it tests online shops and virtual travel agencies, but it also concentrates on server checks and it proves the shops where they are based.

This all-including certification according to the s@fer-shopping seal, minimizes the trust / mistrust distance between consumers and online shops, focussing on the demands of the customer. Successfully shopping in the internet isn’t a problem anymore like this.

Why is the TÜV SÜD seal special?

The "TÜV" brand
The TÜV is one of the strongest brands in Germany. People relate independence, trust, neutrality, competence and incorruptness with it, since it is 99% popular among German people.

The demands of the different seals of approval of online shops are very similar in most cases – the deciding differences are only seen when it comes to realize the demands of the seal and when it comes to prove that the shop is still keeping the demands. Tis makes TÜV SÜD different to other seals: The here-levels procedure includes an online test, a security check and an audit in the basement of the company in order to offer the highest quality and safety while shopping for the customer.

Find further information about the German TÜV SÜD s@fer-shopping seal on the homepage

Euro-Label certification


Our shop has the EHI proven online shop seal. In order to keep this seal, we are continuously proven by the EHI Retail Institute GmbH, in order to continue fulfilling the demands and criteria of the EHI behaviour code. Find the behaviour code in here, find the certificate for Connox in here.

What is the Euro-Label?

The Euro-Label is a cachet for the electronic purchase in Europe, that will be given from the EHI European Trade Institute e. V. (EHI). It directs to consumer and trade. The Euro Label creates confidence on the electronic trade and into cross-border transaction.

Who sees the Euro Label in an online-shop, can come from the security and the reliability of the websites:

  • The offering business is trustworthy,
  • the sale conditions are clear and on the websites available,
  • the business follows the privacy law,
  • the products are delivered how described, if the consumer delivered his/her order.
  • If in the course of the purchase process problems appear, a dispute settlement procedure exists.

The seal of "tested online-shop" gives you safety, for example,

  • of which business you shop and that this business no letterbox company is
  • that the shopping basket the correct prices shows inclusive sales tax and all addition emerging costs. Surprises in the delivery are excluded so you can pay
  • unconcerned with your credit card, because the EHI checked the security of the data transmission.
  • that the operator of the Shop complies strictly in the query and use of your data with the corresponding privacy laws. Without your specific approval, your data are questioned and stored exclusively for the settlement of the Online purchase. To the participation for example to advertise measures, you are asked separate for your approval.
  • that you, if however something goes wrong in your purchase, you can use the EHI Grievances Management free of charge. Then the EHI steps for you with the operator of the Online Shops in contact and solves your case quickly and unbureaucratic.

Who gets the Euro Label?

In order to receive the Euro Label, the trading company must fulfil the European code of behaviour for the sale to consumers. The European code of behaviour was developed of the Euro-Label-organization corresponding to the current and anticipated European legislation. The code uncovers especially the guidelines of e-commerce, distance selling, privacy and guarantee. It comprised information to the following areas:

  • The trading company and its legal form
  • privacy
  • the precedent contractual information about the offered products, for example product descriptions or prices
  • the process of the purchase conclusion of a contract in the Internet
  • the fulfilment
  • the resignation right of the consumer
  • the money back guarantee and the service performed after the purchase

Middle-class Online marketers set just as on the Euro Label seal such as the largest German delivery marketer. Under that for example otto, quelle, neckermann, weltbild or tchibo.

Find the websites and online shops that deserve the trust of the customers in here: Euro-Label-Website.