Delivery

You’ll be contacted by Parcelforce explaining how to pay any VAT, duty and fees for dealing with customs. They’ll normally hold your parcel for about 3 weeks (20 days). If you haven’t paid the fee by then, it’ll be sent back.

Customs charges are paid online, by phone, or at one of our depots. You will need a 17 digit reference number, which can be found on the top left of the letter, which we will have been sent you when your parcel was received at the International hub.

After the customs charge has been paid, Parcel Force will normally deliver your parcel the next working day.

• Anything under £135: No duty charge or VAT fees applicable - Seller is responsible for the charges
• Gifts worth £135-£630: 20% VAT & 2.5% duty fee, but rates are lower for some goods - call the helpline
• Gifts above £630 and other goods above £135: 20% VAT fee and duty rates depends on the type of goods and where they came from - call the helpline

A handling/clearance fee may be applicable to Parcel Force in the amount of £8 to £12.

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
https://www.parcelforce.com/sites/default/files/Customs%20leaflet.pdf

All information is supplied without guarantee.
For more information, please contact Parcel Force Customer Service team at 0344 800 4466

We send standard parcels with DHL and larger deliveries by freight.

• We dispatch standard/oversize parcels via DHL Parcel Select/Parcel Force Last-Mile Delivery.
• Large/bulky deliveries are shipped via freight forwarding.
• DHL Parcel Select/Parcel Force Last-Mile Delivery Explained: DHL will collect the package from Connox, then transport and deposit package at a Postal Service facility near the customer’s address. From there, Parcel Force will deliver the package the last mile to their final destinations.
• Track your delivery with DHL Tracking

Freight Shipment

Standard Freight Shipment

• Free for orders over £800, otherwise £69
• Delivery within 2-3 weeks, Monday to Friday
• Delivery time is appointed via telephone: you will receive a call from the freight service and can negotiate the time that suits you best (with a 5-hour tolerance limit)
• Kerbside delivery: delivery is complete when the customer receives delivered goods at the kerb. Getting the shipment from the kerbside to the point of use (e.g. into the house) is the responsibility of the customer, as is the disposal of packaging.

Products that are marked as "In stock" are usually dispatched immediately.

Receiving Period

If we don't have a certain product in our warehouse, the expected time it will take to come into stock is shown below its price. Unfortunately, we cannot influence this time period, as it is based on the delivery time from the manufacturer. Should there be any unexpected delays, you will be informed about the current status of your order as soon as possible.

Same Day Dispatch

Orders placed before 1 PM that can be sent by DHL are dispatched on the same day (providing all items from the order are in stock).
Products that are not immediately available have the estimated dispatch date below the price. As soon as you have placed your order, we advise you of the delivery date via email.

Delivery Times

The delivery time of orders sent to the UK via DHL is approximately 3-5 days. In case goods are shipped with a freight company, delivery takes longer. We cannot influence delivery time in this case, as it is carried out by external service providers.

Austria

• Shipping: 4.95 euros per package
• Estimated time of delivery for standard packages: 5-8 working days
• Free delivery for standard packages: from an order value of 60 euros
• Estimated time of delivery for large items via carrier: approx. 5-8 working days
• For more information, please visit the delivery help page in the Austrian online shop or find out more about tracking your package here

Belgium

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1 week
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Bulgaria

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 7 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1 week
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Cyprus

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 8 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Czech Republic

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 3-5 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 5-8 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Croatia

• Shipping: 22 to 42 euros per package
• Estimated time of delivery for standard packages: approx. 7 working days
• Free delivery for standard packages: from an order value of 400 euros
• Estimated time of delivery for large items via carrier: approx. 3-4 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Denmark

• Shipping: 49 kroner per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 499 kroner
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• For more information, please visit the delivery help page in the Danish online shop or find out more about tracking your package here

Estonia

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 9 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Finland

• Shipping: 9.90 euros per package
• Estimated time of delivery for standard packages: approx. 4-6 working days
• Free delivery for standard packages: from an order value of 100 Euro
• Estimated time of delivery for large items via carrier: approx. 5 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

France

• Shipping: 6.90 euros per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 160 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• For more information, please visit the delivery help page in the French online shop or find out more about tracking your parcel here

Germany

• Shipping: 4.95 euros per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 60 euros
• Estimated time of delivery for large items via carrier: approx. 5-8 working days
• To find out more about tracking your package, please click here

Great Britain

• Shipping: £ 6 per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of £60
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• For more information, please visit the delivery help page in the British online shop or find out more about tracking your package here

Greece

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 5-8 working days
• Free delivery for standard packages: from an order value of 140 Euro
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Hungary

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 5-8 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Ireland

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 7 working days
• Free delivery for standard packages: from an order value of 140 Euro
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Italy

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 3-5 working days
• Free delivery for standard packages: from an order value of 140 Euro
• Estimated time of delivery for large items via carrier: approx. 1 week
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Latvia

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 6 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Liechtenstein

• Shipping: CHF 6.90 per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of CHF 100
• Estimated time of delivery for large items via carrier: approx. 8-10 working days
• For more information, please visit the delivery help page in the Liechtenstein online shop or find out more about tracking your package here

Lithuania

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 6 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Luxemburg

• Shipping: 10 euros per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 120 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Malta

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 6 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Monaco

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 160 euros
• Estimated time of delivery for large items via carrier: approx. 1 week
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Netherlands

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 1 week
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Norway

• Shipping: 10 to 22 euros per package
• Estimated time of delivery for standard packages: 7 working days
• Free delivery for standard packages: from an order value of 150 euros
• Estimated time of delivery for large items via carrier: approx. 1-2 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Poland

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 7 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 7 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Portugal

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 7 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 7 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Romania

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 8 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 8 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Slovakia

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 5 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 5 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Slovenia

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: approx. 3-5 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 5 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Spain

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 3-9 working days
• Free delivery for standard packages: from an order value of 150 euros
• Estimated time of delivery for large items via carrier: approx. 1 week
• Please note: The Canary Islands are excluded from the avergage delivery time.
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Sweden

• Shipping: 12 to 20 euros per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of 140 euros
• Estimated time of delivery for large items via carrier: approx. 5-8 working days
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Switzerland

• Shipping: CHF 6.90 per package
• Estimated time of delivery for standard packages: 3-5 working days
• Free delivery for standard packages: from an order value of CHF 60
• Estimated time of delivery for large items via carrier: approx. 8-10 working days
• For more information, please visit the delivery help page in the Swiss online shop or find out more about tracking your package here

Ukraine

• Shipping: 22 to 42 euros per package
• Estimated time of delivery for standard packages: approx. 8 working days
• Free delivery for standard packages: from an order value of 400 euros
• Estimated time of delivery for large items via carrier: approx. 3-4 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

United States of America

• Shipping: 37 to 64 euros per package
• Estimated time of delivery for standard packages: approx. 4 weeks
• Free delivery for standard packages: from an order value of 750 euros
• Estimated time of delivery for large items via carrier: approx. 3-4 weeks
• Tracking: Please contact our customer support team at service@connox.co.uk for more information
• Further information

Shipping costs are automatically calculated in the shopping basket.
On request, delivery to countries not listed in our online shop may also be possible. Please contact our customer service for further details.

Customers outside of the EU do not pay German VAT (19%) and will receive a net invoice. The VAT is then levied by the respective country, usually by the customs authorities. After your order has been shipped, you will receive the DHL tracking code for your package and a confirmation of dispatch.

Additional fees for overweight and/or oversized parcel will be applied. The shipping cost for your items will be offered during the checkout process before you enter your payment information.

For larger and heavier items, your order will be shipped with a forwarding agency. If the calculation of the shipping costs in the shopping basket fails, please complete your order nonetheless! We will inform you personally about the costs incurred by email. Please note that the shipping costs that we calculate do not include VAT and customs charges outside of the EU. After you have received your package, you will receive a separate invoice from customs with the import and customs charges. If you would like the current status of your freight delivery, please contact us directly by phone or email.

The following notes are intended for private households using electrical and electronic equipment. Please pay attention to these important notes in the interest of an environmentally friendly disposal of old equipment as well as your own safety

Instructions for the disposal of Waste Electrical and Electronic Equipment (WEEE) and the meaning of the symbol according to Annex 3 of the ElektroG:

Owners of WEEE must dispose of them separately from unsorted municipal waste. Electrical and electronic equipment is not to be disposed of as unsorted municipal waste and may no longer be thrown away with general household rubbish. Instead, these old devices are to be collected separately and disposed of, for example, via the local collection and take-back systems.
Owners of WEEE should also separate spent batteries and accumulators from old equipment, before returning them to the collection centre. The latter does not apply insofar as the WEEE is separated in accordance with section 14 (5) sentence 2 and 3 of the ElektroG by the public waste management authorities as part of the opting in which the WEEE is prepared for reuse.
By means of the symbol according to Annex 3 from the ElektroG, owners of WEEE are able to recognise old devices that are to be disposed of separately from the unsorted municipal waste. The symbol to detect WEEE is a crossed-out wheelie bin and is designed as follows:

Data and privacy protection

Some sensitive personal data (for example, on a PC or a smartphone) that should not get into the hands of a third party are stored on old devices to be disposed of. We would like to expressly point out that end-users of end-of-life devices must be responsible for the deletion of personal data on the old devices to be disposed of.

Batteries

Many of the deliveries that we send include batteries, for example for remote controls, clocks, etc. Batteries may also be built into the devices themselves.
According to the law, batteries may not be disposed of in household waste and it is the responsibility of the user to dispose of old batteries in the correct way. Many supermarkets have battery disposal bins, or alternatively you can return used batteries to us (at your cost):

Connox GmbH
Münchner Straße 40 (building E)
30855 Langenhagen
Germany

Our obligation to take back used batteries is solely applicable to used batteries that we originally sold as new batteries on our website.

Batteries are marked with the symbol of a crossed out wheelie bin (similar to the image below). Batteries that have more than 0.0005% mercury, 0.002% cadmium or 0.004% lead by mass have, under the wheelie bin symbol, a chemical designation of the relevant harmful substance, whereby "Cd" stands for cadmium, "Pb" for lead and "Hg" for mercury.

Lithium Batteries:
When returning lithium batteries, please isolate the + and - contact points of the batteries with sticky tape or similar, to avoid any risk of fire.

Old Devices and Electronic Waste

According to the Waste Electrical and Electronic Equipment Directive (WEEE), old devices may not be disposed of in domestic waste. The law applies to all electronic and electrical devices, no matter how old they are. Lights, bulbs and fluorescent or energy-saving lamps are also included. These devices are recognisable by the symbol of a crossed-out wheelie bin (similar to the image above). The icon is located on the devices or the packaging.
The devices are removed from cities and towns for free. Collections occurs at collection points or there may even be a pick-up option. Normally, pre-existing collection systems are used, such as recycling centres.

What to Do if a Light Bulb Breaks

Energy-saving bulbs, fluorescent bulbs and halogen bulbs contain a very small amount of mercury. They are not dangerous when used in the normal way, however if a bulb of this sort should break, please do the following:

• Remove the energy supply (i.e. unplug the lamp)
• Avoid touching the bulb with bare hands and ventilate the room for 20-30 minutes
• Wear household or disposable gloves to remove any shards. Collect all the broken pieces with a dustpan and a brush, then use a damp disposable cloth to pick up smaller pieces and dust. Use a vacuum cleaner on carpet and dispose of the vacuum bag immediately afterwards.
• Collect broken pieces in a closable container, e.g. a glass jar or plastic bag. Dispose of the closed container in a suitable nearby disposal unit.

How to Avoid Breaking a Light Bulb

• Only change the bulb once it has completely cooled
• Grasp the bulb at the base, not on the glass
• Remove all packaging before inserting/using the bulb
• Store the bulb in a safe place until it can be used again or disposed of.

Connox is obliged to assist customers with the disposal of packaging that does not feature the "Green Point" recycling logo.

For more information about returning such packaging to Connox, please contact our customer care team.