Phone number: +44 (1603) 733366
Registration court: Commercial Registry of Hanover
Registration number: HRB 60242
Managing directors: Thilo Haas and Kristian Lenz
German Sales Tax ID: DE220492564
British Sales Tax ID: GB249594359
Our customer care is available Monday to Friday from 7am to 5pm UK time. If your call isn't answered, please leave us a message or send us an email with your phone number. We will be happy to call you back as soon as possible!
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Complaint / Dispute resolution
The European Commission provides an online dispute resolution platform that can be found at http://ec.europa.eu/consumers/odr/. In principle, consumers have the possibility to use this platform for the settlement of disputes. We always strive to resolve any differences of opinion arising from agreements or complaints. However, please note that we are not obliged to participate in dispute resolution procedures before a consumer complaint office and cannot offer you the possibility to participate in such procedures.